Terms of Sales
The company Plantéric, an individual company registered with the Nîmes RCS under SIRET number 34857041700041 , whose head office is 478 chemin de Pareloup, 30,000 NÎMES, publishes the inkscartattoo.com website on which well-being products and perfumes are sold , vegetable oils, essential oils and accessories from the “Ink Scar Tattoo” brand.
Plantéric is an independent trader.
These general conditions of sale apply to all Internet users who place orders for products through inkscartattoo.com.
They are intended to define the conditions under which the sales contract is concluded between Plantéric and each of its customers placing orders through inkscartattoo.com (hereinafter “the Customer”).
Plantéric reserves the right to adapt or modify, at any time, the Conditions of Sale. The Customer is deemed to accept the Conditions of Sale as adapted or modified.
Offer and price
All product offers offered on inkscartattoo.com are limited to Metropolitan France (including Corsica) and subject to available stocks
The prices appearing on inkscartattoo.com are indicated in Euros (€) all taxes included, excluding shipping costs (see the article entitled “Delivery” below) and are subject to variation during the year. Products ordered on inkscartattoo.com are at the price in effect when the order is placed.
Our promotional offers are only valid for the duration that we mention on a case-by-case basis and only while stocks last.
The prices and special offers offered on inkscartattoo.com only apply to products sold online. All Plantéric offers are made under the Conditions of Sale in force at the time of the order.
To place an order, the Customer must have the legal capacity to contract, that is to say, be of legal age and not be under guardianship or curatorship.
Before any first order, the Customer must register on inkscartattoo.com. He then indicates his name, first name, postal address, email address and telephone number. An account with a username and password, which he chooses himself, is then assigned to him.
Prior to each order session, the Customer must identify himself using his user name and password.
The Customer can then, as part of a session, choose the products of their choice on inkscartattoo.com.
Any order constitutes acceptance of the prices and descriptions of the Products available for sale.
The Customer declares, before placing his order, to have read and irrevocably accepted the Conditions of Sale in force on the day of the order, by checking the corresponding box.
After having placed and validated his order, the Customer checks the details and the total price of this order which he can confirm or modify in the event of an error. As soon as he confirms the order by clicking on the “Order” button, it is definitively placed and binds the Customer. An order number is then assigned to him, which he must keep.
The Customer is obliged to pay the amount displayed at the end of the verification process, as well as the delivery costs as set out in the Conditions of Sale under the “Delivery” section.
The Customer receives an acknowledgment of receipt of their order by email within 24 hours.
The order is only definitively taken into account by Plantéric once the amount invoiced for the order has been fully paid.
Plantéric reserves the right to cancel or suspend an order placed on inkscartattoo.com if it reasonably considers that the person who placed the order has violated any of the provisions of the Conditions of Sale or if it exists, with the Customer , a dispute relating to the payment of a previous order. Plantéric also reserves the right to prohibit access to the Site to persons whom it reasonably considers have violated any of the provisions of the Conditions of Sale.
Part of our products are fresh and handmade according to the quantities requested, the other part is produced and packaged by a French partner laboratory, according to our original recipe and our own raw materials. The offer made is only subject to stock availability. In the event that the ordered product is unavailable, Plantéric will inform the Customer within 3 days by e-mail. The order will be automatically canceled for the product concerned. The Customer may, at his choice, be reimbursed for the price of the unavailable product, without additional compensation, or benefit from a credit of an amount equal to the price of the unavailable product. He can make his choice known by simply returning an e-mail to the address: email@example.com , specifying his order number.
Payment by the Customer for the products offered on inkscartattoo.com is made exclusively in euros (€).
The amount to be paid is the total amount, all taxes included, of the products ordered to which delivery costs are added as determined in the Conditions of Sale under the “Delivery” section.
Payment is made exclusively by Carte Bleue, Visa or MasterCard, PayPal online directly following the order using the references of the order previously placed online.
For the payment of online orders, Plantéric uses the services of the company Prestashop Checkout with PayPal . Inkscartattoo.com is equipped with a secure online payment solution. The card numbers and the card's expiry date are instantly encrypted using the SSL (Secure Socket Layer) protocol and are never transmitted unencrypted on inkscartattoo.com, which ensures the security of the information transmitted. Plantéric has no access to these contact details and therefore does not store them on its servers.
Packages are sent by Mondial Relay only in mainland France and Spain (including Corsica), to the address indicated by the Customer during the order process. Any details useful for the delivery of the package must be made by the Customer.
All Mondial Relay prices are calculated according to the total weight of the order and are available in detail up to 5 kg HERE , or on the "Delivery" page located at the very bottom of the site.
The prices for home delivery via Colissimo without signature, with signature or collection point (pick-up or Pickup Station deposit) are also calculated according to the total weight of the order,
and are available in detail up to 5 kg HERE , or on the “Delivery” page located at the very bottom of the site.
For orders placed and paid for before 2 p.m. on a working day, we will make our best efforts to ensure that the package is prepared the following working day. Dispatch will be made maximum 48 hours after receipt of the order except in cases mentioned HERE or on the "delivery" page located at the bottom of the site.
For all exceptional events (holidays, strikes, confinement and others) Plantéric cannot be responsible for delayed delivery times. However, any complaints will be investigated.
Plantéric cannot be held liable in the event of a delay in delivery by the carrier for any reason whatsoever. However, and in accordance with the provisions of article L121-20-3 of the Consumer Code, in the absence of delivery after the expiration of a period of 30 days from the day following that on which the Customer placed the order, the Customer has the possibility to cancel his order without charge. The sums he has paid will then be returned to him without delay, to the exclusion of any other compensation, if he so wishes and depending on the availability of the products, Plantéric undertakes to re-deliver the same order at his own expense.
Any anomalies concerning delivery (damage, open package, damaged package, broken or missing products, etc.) must be indicated on the delivery note in the form of "handwritten reservations" accompanied by the customer's signature, photos are additional proof . The customer must immediately notify Plantéric customer service so that a complaint can be made to the carrier. Plantéric will be responsible for replacing unusable products.
After sales service
The Customer can contact Plantéric's after-sales service for any questions relating to the products or placing an order by telephone on 06.03.00.09.99 between 10:00 a.m. - 12:00 p.m. and 2:00 p.m. - 4:00 p.m., Monday to Friday or by email with the address firstname.lastname@example.org.
He can also write to the following address:
478 chemin de Pareloup
The Customer has a period of twenty-one (21) clear days from receipt of the products ordered on inkscartattoo.com to exercise their right of withdrawal without having to provide reasons or pay compensation to Plantéric. .
The customer must unambiguously declare his withdrawal within this period by writing to the following address: Plantéric- 478 chemin de Pareloup, 30,000 NÎMES.
The products must be returned by the Customer to Plantéric within fourteen days following the declaration of withdrawal in new condition and in their original packaging also in perfect condition. Items damaged or soiled by the Customer will not be taken back and will remain in this condition at Plantéric at the Customer's disposal.
The address to send the products in the event of a return is as follows: Plantéric - 478 chemin de Pareloup, 30,000 NÎMES.
For the return of products, Plantéric recommends that they be sent by registered mail with acknowledgment of receipt.
Return costs are the responsibility of the Customer. Shipments “shipping paid by the recipient” or cash on delivery will be refused.
However, shipping costs that would have been paid by the Customer will be refunded.
Subject to the preceding provisions, reimbursement will be made within fourteen days following receipt, by Plantéric, of the returned order.
In the event of damage or non-compliance of the products received with the products ordered, the Customer may return them to Plantéric, within ten (10) clear days from the date of receipt, in the original packaging. (in the event of non-compliance) or in appropriate packaging (in the event of damage) to the following address: Plantéric - 478 chemin de Pareloup, 30,000 NÎMES.
The Customer is required to attach to this shipment a letter in which he specifies the order references, the date of the order, the date of receipt of the package as well as the detailed reasons for this return.
Returned products must have been purchased by mail order via inkscartattoo.com.
In the event of a return for damage or non-compliance, the return costs will be reimbursed to the Customer by Plantéric.
Upon receipt of non-compliant products, Plantéric offers by email to the Customer either to exchange said products for products in good condition and meeting the Customer's expectations, or to fully reimburse the returned products, without additional compensation. In the absence of a response from the Customer within fifteen (15) days from the sending of the email by Plantéric, the Customer will be presumed to have opted for a refund.
Subject to the preceding provisions, the exchange or refund, as the case may be, is made within thirty (30) days following receipt, by Plantéric, of the damaged or non-compliant products.
The products offered on inkscartattoo.com are not intended for resale. These products are sold exclusively on inkscartattoo.com or in partner shops and stores. Any resale or use for promotional purposes of products purchased via inkscartattoo.com outside this network and in particular on the Internet is strictly prohibited, and regardless of any infringement of the brand or image of the products, may be of a nature to hold its authors responsible.
Plantéric guarantees that the products offered on inkscartattoo.com comply with current European legislation.
The Customer benefits from the legal guarantee of compliant delivery and the legal guarantee against hidden defects.
Plantéric cannot be held liable in any way whatsoever for contractual non-performance in the following cases:
- in the event of inaccuracy of the information provided on inkscartattoo.com;
- in the event that the purchased product would be used by a third party to the contract;
- in the event of a technical problem preventing access to the Site;
- in the event of intrusion or presence of computer virus on inkscartattoo.com;
- in the event of out of stock or unavailability of a product offered on inkscartattoo.com;
- in the event of disruption or total or partial strike, in particular of postal services and means of transport and/or communication;
- in the event of force majeure;
- in the event of delay or damage in the delivery of the ordered products when these are due to a fault of the Customer, to an unforeseeable and insurmountable event of a third party to the contract, or to a case of force majeure;
- in the event of physical damage caused to the Customer due to the use of products ordered via inkscartattoo.com when this damage is due to a fault of the Customer, to an unforeseeable and insurmountable fact of a third party to the contract, or to a case force majeure;
Responsibility for the use of products for sale
The processed products (balms) sold on inkscartattoo.com are composed of natural and organic ingredients and have been tested and validated by a laboratory for the most part, the vegetable oils and essential oils are natural or organic and also have all technical sheets confirming their origin and certification.
Before using or purchasing a product on inkscartattoo.com, it is your responsibility to check the compositions to ensure that you have any allergies to one of the ingredients, and also to check their interaction with food supplements or a medical treatment.
Essential oils are strongly not recommended for pregnant or breastfeeding women as well as children under six (6) years old.
People with asthma, hypertension, diabetes, epilepsy or those taking anticoagulant treatment should be particularly vigilant.
In general, before using essential oils, it is best to seek advice from your doctor or pharmacist.
Remember to carry out a skin tolerance test by applying a little of the product you are going to use to the crease of the elbow. If a reaction appears (itching, burning, redness) within 48 hours, wash with soap and stop using it.
For a spectacular allergic reaction (edema), quickly contact your home poison control center, either emergency at 12 or firefighters at 18.
Any text, drawing, brand, logo, sign, product name, title, sound and music, graphics, video, user interface, visual interface, photography and source code (hereinafter the “Contents”) including, and without this list is exhaustive, the operation and appearance of these Contents, appearing on inkscartattoo.com Internet are the property of Plantéric and are protected by texts relating to copyright, patents and trademarks, and other rights of intellectual property.
The reproduction, distribution, transmission, modification or use of all or part of these elements is authorized for information purposes only, for private, personal and non-commercial use. Any other use of elements of the Site is prohibited.
Plantéric may collect personal data relating to Customers via the Site registration form (for more information, please consult the “Personal information” section of the Site).
Plantéric may automatically collect information relating to Customers through cookies.
A cookie is a small text file placed on your computer when you visit a site. Their particular purpose is to collect information relating to your browsing on the sites and to provide you with personalized services.
We install cookies on your computer when you visit our website. We do this in order to improve your navigation on our site.
We also use them to measure, for example, the number of visitors or the most viewed products.
We do not use them for the collection, processing, distribution or storage of personal data.
All personal data collected will be subject to automatic processing for the purpose of managing and processing orders and invoicing.
This data will be considered strictly confidential and will not be communicated to third parties for any reason whatsoever.
If the Customer wishes to be informed of special offers, recent information and any other new products created by Plantéric, he can subscribe to the Newsletter during registration or by completing the online form.
When the Customer has checked the corresponding box on the form, an e-mail containing a link will be sent to them. The Customer must click on this link in order to certify the accuracy of the e-mail address given to Plantéric and to prevent third parties from unwittingly registering other people. The Newsletter and any direct marketing communication may be sent by Plantéric.
If the Customer no longer wishes to be contacted in a commercial context by Plantéric, he or she will simply need to send an e-mail to the following address email@example.com. In accordance with articles 39 et seq. of law no. 78-17 of January 6, 1978 relating to data processing, files and freedoms, modified by law no. 2004-801 of August 6, 2004, the Client has a right of access, rectification and deletion of information concerning him, by sending an e-mail mentioning his name, first name, address to the following e-mail address firstname.lastname@example.org.
When a Customer visits inkscartattoo.com, a cookie may be implemented in their computer to collect information that can be read during subsequent visits, for the sole purpose of improving the service provided by Plantéric to its customers. A cookie does not allow Plantéric to identify the Customer. The Customer may, however, object to the implementation of "cookies" on his hard drive by configuring his browser.
For technical reasons, the Customer is however advised that certain parts of the Site will only be accessible to him if he accepts the implementation of cookies.
Plantéric pays a lot of attention to the quality of the content of the Site.
However, certain information contained on inkscartattoo.com may occasionally contain errors. In the event that the Client detects an error, he has the possibility of informing Plantéric by sending him an email to the following address: help @inkscartattoo.com .
Plantéric pays particular attention to restoring as faithfully, and within the limits of possible, the colors of the products offered on inkscartattoo.com. Plantéric nevertheless warns the Customer that certain computers can modify these colors.
Any hypertext link to inkscartattoo.com must receive the prior consent of Plantéric.
On the other hand, any hypertext link referring to the Site and using in particular the technique of framing, deep-linking , in-line linking or any other deep link technique is in any case strictly prohibited. In any case, any link must be immediately removed upon simple request from Plantéric.
In case of dispute
This contract is subject to French law. Plantéric cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from the improper use of the products sold.
In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the sector, a consumer association or any other advice of his choice.
Complaints or disputes will always be received with attentive kindness by Plantéric, good faith always being presumed on the part of the Customer. In the event of a dispute, the Customer will contact the company as a priority to obtain an amicable solution.
The Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
If one or more provisions of the Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or a final decision of a competent jurisdiction, the other stipulations will retain all their force and all their scope.
The language of these Conditions of Sale is French.
These Conditions of Sale are subject to French law.